Via L&G Hard Appliance Dell R320 oracle installer error while upgrading from 6.0.2 to v7.0
2 years ago
Originally Published: 2015-09-11
Article Number
000062084
Applies To
RSA Product Set: Identity Management and Governance
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.0
Platform: Linux
Platform (Other): null
O/S Version: Red Hat Enterprise Linux 5.x
Product Name: RSA-0018000
Product Description: Access Certification Manager
Issue
The customer was upgrading their hard appliance Dell R320 from version 6.0.2 to Via L&G 7.0. The installation script was failing with below error message in the aveksa-Install.log:

Oracle Installer Exit Code: 253
Duplicated /tmp/OraInstall2015-09-02_11-58-45AM/installActions2015-09-02_11-58-45AM.log in /tmp/aveksa/oracle.log

Below error message was logged in the oracle.log file.

PluggableTask(CHECK_ZEROCONF):zeroconf check[CHECK_ZEROCONF]:TASK_SUMMARY:FAILED:IGNORABLE:VERIFICATION_FAILED
          ERRORMSG(aveksaqa): PRVE-10077 : NOZEROCONF parameter was not  specified or was not set to 'yes' in file "/etc/sysconfig/network" on node "aveksaqa.chicago.cme.com"

The error above is misleading and doesn't reflect the root cause of the problem. NOZEROCONF is a parameter returns a boolean value of Yes, or No if the server or workstation networking should be configured or not. By default this value is set to Yes. In this case the value was set to Yes by default, however, the gateway device, such as eth0 (ifcfg-bond0) hard appliance was configured for multiple interfaces on the same subnet, and required one of those interfaces to be the preferred route to the default gateway. 
Resolution

 In order to resolve this issue I modified 3 files. 

1. Made below modification to the network file located in /etc/sysconfig/
a. Corrected the Gateway IP address 
b. Typed the fully Qualified Domain Name. 

2. Modified the subnet, and Gateway IP addresses in the resolv.conf file. 
3. Modified the hosts file to translate the localhost to a hostname for an IPv4 address in the loopback IPv6 which is usually 127.0.0.1 or ::1