RSA Lifecycle and Governance will cease sending emails when email server goes down and does not resume when the email server is back up
Originally Published: 2016-08-04
Article Number
Applies To
RSA Version/Condition: All
Issue
When the Test Email button is issued on the Admin > Email > Settings page in L&G and a valid email address is entered, the message Loading Data is shown but it never completes.
Cause
Resolution
This issue is fixed in 6.9.1 P15. Apply P15 to have this issue resolved without a restart every time the mail server goes down.
Workaround
$ su oracle $ acm restart
Related Articles
Fulfillment Workflow gets canceled and change request goes to rejected state in RSA Governance & Lifecycle Number of Views ACM-98435 || RFE || Approval email didn't go through Number of Views Menu bar goes missing in the RSA Identity Governance & Lifecycle user interface when switching URLs Number of Views Does the folder that is going to be encrypted by FSM have to have specific permission set on it? Number of Views Error when going into the Event Viewer Number of Views
Trending Articles
RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Release Notes for RSA Authentication Manager 8.8 Download RSA SecurID Access Cloud User Event audit logs using Cloud Administration REST API CLU RSA Authentication Manager 8.9 Release Notes (January 2026) How to create and configure certificates for HTTPS access when using intermediate CA certs in RSA Identity Governance & Li…
Don't see what you're looking for?
