RSA Lifecycle and Governance will cease sending emails when email server goes down and does not resume when the email server is back up
Originally Published: 2016-08-04
Article Number
Applies To
RSA Version/Condition: All
Issue
When the Test Email button is issued on the Admin > Email > Settings page in L&G and a valid email address is entered, the message Loading Data is shown but it never completes.
Cause
Resolution
This issue is fixed in 6.9.1 P15. Apply P15 to have this issue resolved without a restart every time the mail server goes down.
Workaround
$ su oracle $ acm restart
Related Articles
Menu bar goes missing in the RSA Identity Governance & Lifecycle user interface when switching URLs Number of Views Fulfillment Workflow gets canceled and change request goes to rejected state in RSA Governance & Lifecycle Number of Views Delay in sending emails from RSA Identity Governance & Lifecycle Number of Views ACM-98435 || RFE || Approval email didn't go through Number of Views How to disable SecurID Tokens before they go into Next Token Mode Number of Views
Trending Articles
RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide Performing RADIUS authentication tests with NTRadPing to RSA Authentication Manager RSA MFA Agent for UNIX Platform Support Matrix Troubleshooting RSA MFA Agent for Microsoft Windows Unable to login to RSA Authentication Manager Security Console as super admin
Don't see what you're looking for?
