RSA Software token application does not work on Android 10
2 years ago
Originally Published: 2019-10-10
Article Number
000042428
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Software Token for Android
RSA Version/Condition: 2.6.1
Platform: Android
O/S Version: 10

 
Issue
On Android Q, and other devices with OS 10, the RSA Software Token application gives the error: "Disable Airplane mode through your settings options and restart your device", when launched and it shuts down.
 
Cause
This is due to the changes made in Android 10 and RSA application is no longer compatible.
Resolution
This issue is resolved in RSA Software Token 2.7 for Android.
Workaround
This will be fixed in RSA Token application 2.7 version. Meanwhile a beta version is made available for Android users. 
Beta URL: https://play.google.com/apps/testing/com.rsa.securidapp