"Request could not be handled" error seen when clicking on submitted form tab for request raised via Webservices in RSA Identity Governance & Lifecycle
Originally Published: 2018-03-22
Last Modified: 2023-12-01
Article Number
Applies To
RSA Version/Condition: 7.0.2
Issue
- When a request is raised via webservices and is assigned for manual fulfillment, accessing the manual link results in a blank page.
- There is no Completed or Cancelled radio button, there is nothing visible in the comment section.
- Clicking on Submitted Form will result in the following error:
Request could not be handled
Steps to reproduce
- Associate Manual Account Activities as manual workflow in Default AFX Fulfillment.
- A request is created via webservice to Reset Password:
- Click on Manual Task and click on the Submitted Form tab. This results in the Request could not be handled error.
- Click on the Perform button in General tab.Page does not load with all the details.
ERROR (default task-9) [com.aveksa.gui.core.MainManager] 10.22.253.249 invalid request: https://10.22.8.210:8443/aveksa/main?Oid=586576%3AWPDS%3A1&ReqType=GetPartial&PageID=ActivityFormPageData&ObjectClass=com.aveksa.gui.objects.workflow.GuiWorkflowWorkItem&isAjax=false
11/03/2017 20:06:39.444 ERROR (default task-45) [com.aveksa.gui.pages.admin.workflow.workitem.WorkItemMainPageView]
javax.servlet.ServletException: javax.servlet.jsp.JspTagException: WorkflowVariablesTag: null
at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:848)
at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:777)
at org.apache.jsp.wf.forms._128_005fWPDS_jsp._jspService(_128_005fWPDS_jsp.java:222)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:69)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:366)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:326)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:259)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
11/03/2017 20:06:39.444 ERROR (default task-45) [com.aveksa.gui.pages.admin.workflow.workitem.WorkItemMainPageView]
javax.servlet.ServletException: javax.servlet.jsp.JspTagException: WorkflowVariablesTag: null
at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:848)
at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:777)
at org.apache.jsp.wf.forms._128_005fWPDS_jsp._jspService(_128_005fWPDS_jsp.java:222)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:69)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:366)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:326)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:259)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
Cause
Resolution
