After generating a one-time password (OTP) for an LDAP user from the Cloud Administration Console to reset their password, it fails with error: 
“Unable to reset password! Please contact your administrator” 

When setting the Identity Router's logging level to 'Debug', the below error has been recorded in the /var/log/symplified directory:  

2023-07-17/12:51:40.413/UTC [pool-4-thread-6] ERROR com.rsa.aae.ldap.impl.LDAPPasswordAuthenticationMethod[314] - LDAPException - Failed to update the password of user: CN=aaa,OU=bb,OU=cc,DC=dd,DC=ee
LDAPException(resultCode=50 (insufficient access rights), diagnosticMessage='00000005: SecErr: DSID-031A11ED, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
 ', ldapSDKVersion=4.0.14, 

1. Login to the Cloud Administration Console
2. Navigate to Users, and then Identity Sources
3. Edit the Identity Source
4. Edit the Directory Server
5. In the Username field, enter the username for the directory server administrator account that handles the connection to SecurID
6. In the Password field, enter the password for the directory server administrator account.
7. Save and Test Connection. 
8. Publish Changes.
9. Synchronize the Identity Source.