Unlock a User in the User Dashboard
Locked out users cannot authenticate until they are unlocked.
The lockout policy specifies the number of failed authentication attempts allowed before the system locks the account. The user might be locked out after a series of incorrect tokencodes or next tokencodes.
If the lockout policy is configured to unlock a user after a certain period of time, the user will be unlocked when the time expires. The user will show as Locked on the Users page and in the User Dashboard. The user will show as “True” (locked) in the Locked Out field in reports until the next successful authentication.
Procedure
In the Security Console, go to the Home page.
Use Quick Search to find the user.
Select the user you want to unlock.
Under User Profile, click Unlock.
- When prompted, click Unlock User to confirm.
Related Concepts
Related Articles
Cloud Administration Unlock User Tokencodes API Number of Views Unlock a User Number of Views WTD: Information on Web Threat Detection API Number of Views Disable an RSA Authentication Manager user account using the Administration API Number of Views Workflow email nodes do not generate emails in Identity Governance and Lifecycle when the message body is blank Number of Views
Trending Articles
How to recover the Application and AFX after an unexpected database failure in RSA Identity Governance & Lifecycle Troubleshooting AFX Connector issues in RSA Identity Governance & Lifecycle RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Release Notes for RSA Authentication Manager 8.8 RSA Authentication Manager 8.9 Release Notes (January 2026)
