Users can not open The SDTID file in some mail applications
Originally Published: 2021-09-01
Article Number
Applies To
RSA Product/Service Type: RSA SecurID Software Token for iPhone and Android
Issue
The below error or a similar error might be displayed .
Error:
Cannot open file
You don't have any apps that can open this type of file.
You can search for it in the Play Store.
Resolution
Workaround
- User can use another app that can handle the tap-to-launch of files that are correctly registered with the OS i.e. Gmail app for Android devices . Noting that if saving the file locally onto the phone is required first, the user MUST delete the file after completing the import to maintain the security best practices.
- Distribute the token via CTF method instead .The below link explains the needed procedure :
3. Considering using the CTKIP URL or QRCode distribution method by following the procedure mentioned in the below documet :
https://community.rsa.com/t5/securid-authentication-manager/distribute-one-software-token-using-dynamic-seed-provisioning/ta-p/571098
Notes
Related Articles
Security Object Manager (SOM) client fails to connect to SOM Server Number of Views Some entitlements appear duplicated in RSA Identity Governance & Lifecycle Number of Views Error message "Can not convert logon name: lab\\tstuser1 to UPN error: 0" during IWA authentication in RSA Access Manager Number of Views RSA Token Client (RTS) DLL not rotating its log file Number of Views How to recreate a PKCS#12 and/or to change PKCS#12 password? Number of Views
Trending Articles
Passwordless Authentication in Windows MFA Agent for Active Directory – Quick Setup Guide RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Authentication Manager Upgrade Process RSA Authentication Manager 8.7 SP2 Setup and Configuration Guide An example of SSO using SAML and ADFS with RSA Identity Management and Governance 6.9.x
Don't see what you're looking for?
