Workflow Decision Node takes wrong path in SecurID Governance & Lifecycle
3 years ago
Article Number
000067863
Applies To
SecurID Governance & Lifecycle
Issue

Workflow takes both paths or takes the wrong path at a decision node in SecurID Governance & Lifecycle.

 

Cause

This is a known issue in the following versions when the Workflow variable evaluates to null or has no value:

  • RSA Identity Governance & Lifecycle 7.2.1
  • RSA Identity Governance & Lifecycle 7.5.0
  • RSA Identity Governance & Lifecycle 7.5.2 P09 (See Notes)
  • SecurID Governance & Lifecycle 7.5.2 P03
Resolution
This issue is resolved in the following versions:
  • RSA Identity Governance & Lifecycle 7.2.1 P06
  • RSA Identity Governance & Lifecycle 7.5.0 P03 P04 P05 P06 P07 P08 (see Notes)
  • SecurID Governance & Lifecycle 7.5.2 P03
Workaround
Modify the workflow so that the workflow variable never has a null value.
Notes
Due to changes in the Workpoint engine there is no resolution to this issue on 7.5.0 P09.  Customers on this patch will have to upgrade to a supported version of the product.