RADIUS debug error: 'Client not found'
Originally Published: 2004-11-10
Article Number
Applies To
Issue
RADIUS Authentication fails - No messages in the ACE/Server activity log
Cause
The option "Resolve Hosts and Services by name" is enabled in the ACE/Server configuration management
Resolution
adius/ace_radius/ace_radius_dbapi.cpp(389): Trusted mode.
adius/ace_radius/ace_radius_dbapi.cpp(401): Search by name(PIX-01).
adius/ace_radius/ace_radius_dbapi.cpp(408): No client. Searching by Node
adius/ace_radius/ace_radius_dbapi.cpp(452): Still not found - looking aliases.
adius/ace_radius/ace_radius_dbapi.cpp(571): Client not found.
The error means that the RADIUS server cannot find an agent called PIX-01. But an agent called pix-01 is defined as agent.
The ACE/Server is case-sensitive. To solve the problem, you can do the following:
- Fix name resolution in your ACE environment. Host names are case-sensitive.
or
- Modify the agent's hostname with the ACE database administration tool to match the name shown in the RADIUS debugging
or
- Disable the "Resolve Hosts and Services by name" in ACE/Server configuration Management (sdsetup -config on UNIX ACE/Server).
Related Articles
Enable RADIUS debug/verbose logs with all versions of RSA Authentication Manager 8.x Number of Views RADIUS server not found and/or RADIUS server cannot be managed after upgrade to Authentication Manager 8.6 or 8.7 Number of Views RSA Authentication Manager 8.8 upgrade fails with ERROR: auth_manager.rest_service.old_access_key is not found Number of Views Test Authentication with ACE/Agent NT fails with error: 'Client not found' in ACE/Server log Number of Views Multiple RADIUS Requests Result in LDAP Authentication Failure Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Connection fails to Cloud Authentication Service when connecting through a proxy server from RSA Authentication Manager to… Downloading RSA Authentication Manager license files or RSA Software token seed records Unable to login to RSA Authentication Manager Security Console as super admin RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?
