Dashboard not available error message
3 years ago
Originally Published: 2007-09-12
Article Number
000062151
Applies To
RSA enVision

Dashboard
unavailable
reports
Manage
Issue
Dashboard not available error message
Resolution

Clicking on Manage Dashboard does not show dashboard reports. Under System Config\Dashboard reports it states unavailable, instead of listing the individual Reports.

Please do the following:

  1. Stop the NIC Webserver Service (note that this will stop the NIC Alerter service)
  2. Stop the NIC Scheduler Service
  3. cd to %_ENVISION%\database\cmd (on 3.3.x cd to E:\envision\database\cmd)
  4. run startisql.cmd
  5. type: delete from schedulerevents where type like '%dashboard%'
  6. Hit F5
  7. Close the isql GUI
  8. Start the NIC Scheduler Service
  9. Start the NIC Webserver Service
  10. Start the NIC Alerter Service
  11. From the EnVision Management gui, click 'Overview' - 'System Config' - 'Dashboard Items' - 'Manage Dashboard' and tick the 'Enable' box on those items you wish to appear within the dashboard view.
Workaround
System has been upgraded from 3.3.7 to 3.5.0