Unable to renew certificate after clicking on a link to auto-renew-certificate.xuda page in email notification
Originally Published: 2010-08-12
Article Number
Applies To
Issue
Clicking on the link to renew certificate, selecting the certificate to be renewed when prompted by the browser, and finally clicking on 'Renew Certificate' button shows the following error:
An error [XrcXUDAUNABLE: unable to contact directory server] was encountered attempting to renew your certificate. Please contact your administrator for more information. You may be asked to supply some or all of the following information:
[details of the certificate to be renewed]
The URL for certificate renewal looks like the following: https://<RCM-hostname>:<renewal-port>/auto-renew-certificate.xuda
Cause
Resolution
- if autonotice_renewurl is not defined in xudad.conf, the default url constructed by RCM automatically includes the respective domainID (jurisdiction ID)
- if autonotice_renewurl is defined in xudad.conf, then text of the email notification template in Certificate Expiry Notification section for the jurisdiction(s) should be updated as follows (notice that domainid is not and cannot be part of the url defined in xudad.conf):
[!--AUTONOTICE_RENEWAL]?DomainID=[!--AUTONOTICE_JURISDICTION]
Notes
For more details on configuring expiry notifications, see RSA Certificate Manager 6.8 Administrator's Guide, section "Configuring Certificate Expiry Notification", pages 138-142.
Related Articles
Unable to renew certificate from web enrollment server Number of Views How to renew the Self-signed Certificate for Virtual Host Management Number of Views How to renew SSL server certificates with RSA Certificate Manager Number of Views How to renew the self-signed SSL Certificate on Enterprise Manager Number of Views Unable to renew system SSL certificates on Registration Manager 6.6.1 Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Release Notes for RSA Authentication Manager 8.8 Generate a Certificate Signing Request (CSR) for the Web Tier RSA SecurID Software Token 4.1.2 and 4.2.1 for Mac OS X displays: No token storage device was detected. Verify that the de… RSA Authentication Manager 8.8 Security Configuration Guide
Don't see what you're looking for?
