Unable to restart the RSA Authentication Manager services
Originally Published: 2022-10-12
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.6
Issue
The RSA Authentication Manager services fail to restart with a "Permission denied" error on the script file radiuswrapper.sh under /opt/rsa/am/components/ims/unix
Cause
The permissions of the file were changed. Comparing with an 8.6 lab, the user and group owner of radiuswrapper.sh should be rsaadmin as shown below. At the customer's side, it is root.
Resolution
Login to the primary Authentication Manager through SSH, and run the below commands:
sudo su -
*prompted for the rsaadmin password*
cd /opt/rsa/am/components/ims/unix
cp radiuswrapper.sh radiuswrapper.sh.bk
chown rsaadmin:rsaadmin radiuswrapper.sh
ls -al radiuswrapper.sh (to confirm the change)
exit
/opt/rsa/am/server/rsaserv restart all
The services are restarted normally
Workaround
Notes
Related Articles
RSA SecurID Authentication Agent 8.1 for PAM Installation and Configuration Guide for SUSE (Spanish) 38Number of Views Unable to activate virtual host certificate; RSA Authentication Manager is unable to activate your selected certificate at… 121Number of Views RSA Identity Governance & Lifecycle fails to start with "Unable to get avdb connection" message 878Number of Views How to configure the Intel Remote Management Module 4 (RMM) and the Baseboard Management Controller (BMC) for the RSA Auth… 1.6KNumber of Views Unable to Install/Upgrade RSA MFA agent for Microsoft Windows 259Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device RSA PrimeKit Quick Install Guide RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Patches and Hotfixes Readme RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?