Collector is running but not collecting events
Originally Published: 2007-09-12
Article Number
Applies To
socket call failed
Issue
Resolution
Socket Call Failed
This indicates that there is another application on the LC listening on port 514, or that there are extraneous folders and files in the %_ENVISION%\tmp folder. Look for other applications that could be using that port, and the only folder that should be in the %_ENVISION%\tmp directory is nuggets, the others can be removed.
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