'Exception checking for internal table usage in collectors' and 'java.lang.NullPointerException' errors when generating a Log Artifact zip file in RSA Identity Governance & Lifecycle

3 years ago

Originally Published: 2020-03-27

Article Number

000042596

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1

Issue

When generating a Log Artifact zip file for RSA Identity Governance & Lifecycle Support by navigating to the Admin > Diagnostics > Log Artifact tab and pressing the Generate Zip File button, the zip file fails to generate with the following errors in the user interface:

10/03/2019 08:11:48.896 ERROR (LogArtifactJob) [com.aveksa.server.system.SystemReport] Exception checking for internal table usage in collectors
java.lang.NullPointerException
   at com.aveksa.server.system.SystemReport.appendCollectorContainerName(SystemReport.java:357)
   at com.aveksa.server.system.SystemReport.appendCollectorRow(SystemReport.java:344)
   at com.aveksa.server.system.SystemReport.checkCollector(SystemReport.java:330)
   at com.aveksa.server.system.SystemReport.checkForSuspiciousCollectors(SystemReport.java:313)
   at com.aveksa.server.system.SystemReport.getDBLockdownInfo(SystemReport.java:224)
   at com.aveksa.server.system.SystemReport.backgroundGenerateReport(SystemReport.java:121)
   at com.aveksa.gui.pages.admin.downloadLogs.LogArtifactJob.generateASRReport(LogArtifactJob.java:618)
   at com.aveksa.gui.pages.admin.downloadLogs.LogArtifactJob.collectLogs(LogArtifactJob.java:414)
   at com.aveksa.gui.pages.admin.downloadLogs.LogArtifactJob.handleLogArtifactJob(LogArtifactJob.java:716)
   at com.aveksa.gui.pages.admin.downloadLogs.LogArtifactJob.access$200(LogArtifactJob.java:51)
   at com.aveksa.gui.pages.admin.downloadLogs.LogArtifactJob$1.run(LogArtifactJob.java:81)
   at java.lang.Thread.run(Thread.java:748)

After a few minutes, more errors occur:

__
10/03/2019 08:13:20.259 INFO (LogArtifactJob) [com.aveksa.server.db.persistence.PersistenceServiceProvider] executeCallableStatement giving up after hitting SQLException: ORA-31011: XML parsing failed
ORA-19213: error occurred in XML processing at lines 15138
LPX-00225: end-element tag "ROWSET" does not match start-element tag "APPLICATION_NAME"
ORA-06512: at "SYS.XMLTYPE", line 272
ORA-06512: at "AVUSER.SYSTEM_REPORT", line 252
ORA-06512: at line 1
__
10/03/2019 08:13:20.262 ERROR (LogArtifactJob) [SystemErr] java.lang.RuntimeException: com.aveksa.server.db.PersistenceException: java.sql.SQLException: ORA-31011: XML parsing failed
ORA-19213: error occurred in XML processing at lines 15138
LPX-00225: end-element tag "ROWSET" does not match start-element tag "APPLICATION_NAME"
ORA-06512: at "SYS.XMLTYPE", line 272
ORA-06512: at "AVUSER.SYSTEM_REPORT", line 252
ORA-06512: at line 1
__
10/03/2019 08:13:20.262 ERROR (LogArtifactJob) [SystemErr]
  at com.aveksa.server.system.SystemReport.backgroundGenerateReport(SystemReport.java:133)
10/03/2019 08:13:20.262 ERROR (LogArtifactJob) [SystemErr]
  at com.aveksa.gui.pages.admin.downloadLogs.LogArtifactJob.generateASRReport(LogArtifactJob.java:618)

Once this error occurs, the Generate Zip File option is greyed out and can no longer be chosen.

Cause

This issue occurs when the Aveksa Statistics Report (ASR) cannot be generated.

This is a known issue reported in engineering ticket ACM-101766.

Resolution

Please refer to RSA Knowledge Base Article 000038424 -- ASR fails to generate with 'ORA-31011: XML parsing failed' and 'LPX-00225: end-element tag "ROWSET" does not match start-element tag "APPLICATION_NAME" ' errors in RSA Identity Governance & Lifecycle for resolution.

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