Unable to generate Log Artifact Zip file on WebSphere and WebLogic implementations of RSA Identity Governance & Lifecycle
Originally Published: 2021-04-30
Article Number
Applies To
RSA Version/Condition: 7.1.1, 7.2.0, 7.2.1, 7.5.0
Platform/Application Server: WebSphere, WebLogic
Issue
Log Artifact Zip file (Admin > Diagnostics > Log Artifact > Generate Zip File) fails to generate on WebSphere and WebLogic deployments of RSA Identity Governance & Lifecycle.
One of the following errors may be logged in the aveksaserver.log file:
12/03/2019 12:56:35.259 ERROR (LogArtifactJob) [com.aveksa.gui.pages.admin.downloadLogs.LogArtifactJob] Insufficient Disc space on server. Cannot run the Job.Or
03/13/2020 08:52:28.102 ERROR (LogArtifactJob) [SystemErr] Exception in thread "LogArtifactJob"
Cause
- RSA Identity Governance & Lifecycle 7.1.1
- RSA Identity Governance & Lifecycle 7.2.0
- RSA Identity Governance & Lifecycle 7.2.1
- RSA Identity Governance & Lifecycle 7.5.0
Resolution
- RSA Identity Governance & Lifecycle 7.2.0 P09
- RSA Identity Governance & Lifecycle 7.2.1 P04
- RSA Identity Governance & Lifecycle 7.5.0 P01
WebSphere application server configuration:
From the WebSphere console:
1. Go to Application Servers and click on your Server name.
2. Select Process Definition under Server Infrastructure.
3. On the right, under Additional Properties click Java Virtual Machine.
4. On the right, click on Custom Properties and click New.
5. As Name, enter log.dir and as Value, add the location of the log folder.
6. Press Apply and OK and verify the setting on the summary page.
1. Go to Application Servers and click on your Server name.
2. Select Process Definition under Server Infrastructure.
3. On the right, under Additional Properties click Java Virtual Machine.
4. On the right, click on Custom Properties and click New.
5. As Name, enter log.dir and as Value, add the location of the log folder.
6. Press Apply and OK and verify the setting on the summary page.
WebLogic application server configuration:
From the WebLogic Administration Console:
1. Click Environment > Servers > Select server.
2. Click Configuration tab > Server Start tab.
3. Add the startup setting -log.dir=<directory path for logging> to the Arguments field
1. Click Environment > Servers > Select server.
2. Click Configuration tab > Server Start tab.
3. Add the startup setting -log.dir=<directory path for logging> to the Arguments field
Notes
000037307 - WorkPoint.log and heap dumps are written to the Linux root directory ( / ) on WebSphere and WebLogic implementations of RSA Identity Governance & Lifecycle
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