RSA SureFile has problems opening a SureFile-zipped *.ZIP file
Originally Published: 2003-10-22
Article Number
Applies To
RSA SureFile
Issue
Error: "Unable to open specified file. Don't have sufficient information to open file or reading, or the file may be damaged." while opening .ZIP file in RSA SureFile
WinZip or any other compression software has problems decompressing a SureFile-compressed file. WinZip reports error "this file is not in the standard Zip 2.0 format".
Cause
Microsoft Outlook messaging and collaboration client integration provides automatic compression and security for email attachments, reducing costs of network bandwidth and storage requirements. Unlike S/MIME or proprietary security technologies, RSA SureFile software is engineered to enable anyone receiving an RSA SureFile-encrypted email attachment to easily decompress and decrypt the file using RSA SureFile software, PKZIP, or the recently announced no-cost PKZIP Reader. In addition, RSA SureFile software?s secure data container provides persistent security, keeping the encrypted document safely inside the RSA SureFile archive
Resolution
1. Advise the customer to go to http://www.pkzip.com/reader and download and install the PKZIP reader to unpack the file
2. Install RSA SureFile on the workstation on which you wish to unpack the *.ZIP file
3. Recreate the *.ZIP file as a self-extracting executable
Related Articles
Log Artifact zip file fails to generate in RSA Governance & Lifecycle Number of Views RSA Web Threat Detection 6.0 security scan found hard coded credentials in python.zip file Number of Views Unable to generate Log Artifact Zip file on WebSphere and WebLogic implementations of RSA Identity Governance & Lifecycle Number of Views ITIM 5.1 AFX test connector settings fail with 'Connection error: zip file closed' in RSA Identity Governance & Lifecycle Number of Views 'Exception checking for internal table usage in collectors' and 'java.lang.NullPointerException' errors when generating a … Number of Views
Trending Articles
Passwordless Authentication in Windows MFA Agent for Active Directory – Quick Setup Guide RSA Authentication Manager Upgrade Process RSA Authentication Manager 8.9 Release Notes (January 2026) An example of SSO using SAML and ADFS with RSA Identity Management and Governance 6.9.x RSA Authentication Manager 8.8 Setup and Configuration Guide
Don't see what you're looking for?
